By placing an Order, the Customer is acknowledging agreement and understanding of all policies, including shipping, return and any other policies that may apply once an Order is placed. Alterreal has the right to change or alter the prices of goods without notice to the Customer, unless the Customer has submitted an order at an imposed price, in which case there will be no change in pricing.
For Australian Customers, our preferred method of payment is direct bank transfer. Visa or Mastercard payments can also be made via our website when ordering, a 3% surcharge applies to online card payments. You may also opt to have your payment processed through PayPal. Upon checkout, you will be redirected to the PayPal website where a payment method can be selected. It is not necessary for you to have a PayPal account to shop with Alterreal.
*Kindly note that orders with no payment notification within 24 hours will automatically be cancelled.
For International Customers, our preferred method of payment is Visa or Mastercard payments can also be made via our website when ordering, a 3% surcharge applies to online card payments. You may also opt to have your payment processed through PayPal. Upon checkout, you will be redirected to the PayPal website where a payment method can be selected. It is not necessary for you to have a PayPal account to shop with Alterreal.
Alterreal sells internationally. Please note that Alterreal is not responsible for applicable currency conversion rates and charges issued by your bank.
Alterreal owns all the content displayed on the Website unless stated. The Customer is only allowed to download, view, copy and print any content on the Website for personal and non-commercial purposes. Such content must not be modified or altered in any way. The Customer must not remove any copyright or trademark notices from the content found on the Website.
Both local and International deliveries will be made by DHL & Pos Laju Malaysia. Estimated delivery time for all orders varies depending on its location. Delivery period of package stated by Dear Alex is intended as an estimation and is not a contractual commitment. Dear Alex will use its best endeavours to meet any estimate delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date. Dear Alex reserves the right to amend delivery methods without notice. To understand more on our shipping information, click here.
All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout. Promotions are only applicable to orders over the minimum value threshold specified in the offer. Promotions are only applicable to products specified in the offer. Some promotions specify, in the conditions displayed at checkout, that items purchased under the promotion can be returned for store credit only (in the absence of any fault). Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions). You must be logged in to your account to use a promotion code. Alterreal takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed. Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any fault).
Alterreal reserves the right to end any promotions, sales or discount offers at any time.